How Can We Help You?

To place an order, browse our products, select the items you want, add them to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete the purchase.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and various local payment methods depending on your region.

You can modify or cancel your order within 2 hours of placing it. After that, please contact our customer support team immediately, and we'll do our best to accommodate your request.

Yes, we use industry-standard SSL encryption to protect your payment information. We are PCI DSS compliant and never store your credit card details on our servers.

Shipping costs vary based on your location and selected shipping method. Standard shipping starts at $5.99 within the US, while international shipping starts at $29.99. Free shipping is available on orders over $50.

Delivery times depend on your location and shipping method. Standard shipping within the US takes 5-7 business days, express shipping takes 2-3 business days, and international shipping takes 7-14 business days.

Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination. You can check if we ship to your country during checkout.

Yes, all orders include tracking. You'll receive a tracking number via email once your order ships, which you can use to monitor your package's journey.

We offer a 30-day return policy for most items. Products must be unused and in original packaging. Simply initiate a return through your account or contact our support team.

To return an item, log into your account, go to "My Orders," select the order, and click "Return Item." Follow the instructions to print a return label and send the item back.

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Yes, you can request an exchange instead of a refund. Simply indicate your preferred replacement item when initiating the return process.

Product availability is shown on each product page. If an item is out of stock, you can sign up to be notified when it becomes available again.

Yes, we only sell authentic products from authorized distributors and manufacturers. All products come with original manufacturer warranties.

If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. We'll arrange for a replacement or full refund, including return shipping.

Yes, most products come with manufacturer warranties. The warranty period and coverage vary by product and are specified on the product page.

Click "Sign Up" in the top navigation and provide your email address and create a password. You'll receive a confirmation email to verify your account.

Click "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password.

Yes, we take data security seriously. We use encryption, secure servers, and follow GDPR and other privacy regulations. We never share your personal information with third parties without your consent.

Yes, you can delete your account at any time from your account settings. Please note that this will permanently remove all your order history and saved information.

Try clearing your browser cache and cookies, or try using a different browser. If problems persist, contact our technical support team with details about the issue.

Yes, our website is fully responsive and works great on all devices including smartphones, tablets, and desktop computers.

You can reach our customer support team via email at support@astroecommerce.com, phone at +1 (555) 234-5678, or through our live chat feature available on the website.