Your Privacy Matters to Us
We are committed to protecting your personal information and ensuring transparency in how we collect, use, and share your data.
Introduction
This Privacy Policy describes how Astro E-Commerce Marketplace ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, products, and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please do not use our website or services.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This includes your name, email address, shipping address, payment information, and other details necessary to provide our services.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy. We may share your information with trusted service providers who assist us in operating our website.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Your Rights
You have the right to access, update, or delete your personal information. You may also opt-out of certain communications from us. Contact us to exercise these rights.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Account Information
Until account deletionUser profile, preferences, and account settings
Order History
7 yearsPurchase records, receipts, and transaction history
Payment Information
Encrypted, limited accessPayment method details (stored securely)
Communication Logs
2 yearsCustomer support interactions and communications
Analytics Data
26 monthsWebsite usage and performance analytics
Third-Party Services
We work with third-party service providers to help us operate our business and provide services to you. These providers have access to your personal information only to perform specific tasks on our behalf.
Payment Processors
Purpose: Process payments securely
Examples: Stripe, PayPal, Apple Pay
Shipping Partners
Purpose: Deliver orders
Examples: UPS, FedEx, USPS, DHL
Analytics Services
Purpose: Improve website performance
Examples: Google Analytics, Hotjar
Email Services
Purpose: Send transactional emails
Examples: SendGrid, Mailchimp
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Transfer your data to another service
Objection
Object to processing of your information
Restriction
Limit how we use your information
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
San Francisco, CA 94105
Policy Updates
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Have Questions About Your Privacy?
We're here to help. Contact our privacy team if you have any concerns about how we handle your personal information.