Hassle-Free Returns
Shop with confidence knowing that returns are easy and straightforward. 30-day return guarantee on most items.
Our Return Policy
Simple and fair return policy designed with you in mind
30 days Return Window
From date of delivery
unused and in original packaging
Original packaging required
original payment method
customer pays return shipping
Unless it's our error
5-7 business days
Refund processing time
Exchanges Available
Same value items only
How to Return an Item
Four simple steps to process your return
Initiate Return
Log into your account or contact support to start the return process
Package Item
Securely package the item in its original packaging if possible
Ship Item
Send the package to the provided return address using a trackable method
Receive Refund
Once received and inspected, your refund will be processed
Common Return Reasons
We accept returns for these valid reasons
Wrong Item
Received a different product than ordered
RefundableDamaged in Transit
Product arrived damaged or broken
RefundableDefective Product
Product has manufacturing defects
RefundableChanged Mind
No longer want the product
RefundableNot as Described
Product doesn't match description
RefundableSize/Fit Issues
Product doesn't fit as expected
RefundableNon-Returnable Items
These items cannot be returned or exchanged
- Personal care items (opened)
- Perishable goods
- Custom or personalized items
- Digital downloads
- Gift cards
- Intimate apparel
- Seasonal decorations (after season)
Note: If you receive a damaged or defective non-returnable item, please contact us immediately for assistance.
Frequently Asked Questions
Common questions about our return policy
You have 30 days from the date of delivery to initiate a return. The item must be unused and in its original packaging.
Customers are responsible for return shipping costs. However, if the return is due to our error (wrong item, damaged product), we will cover the shipping costs.
You can initiate a return through your account dashboard or by contacting our customer support team with your order number and reason for return.
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Yes, you can request an exchange instead of a refund. Simply indicate your preferred replacement item when initiating the return process.
We recommend using a trackable shipping method and purchasing shipping insurance. If an item is damaged during return shipping, please contact us immediately with photos.
Ready to Return an Item?
Start your return process now or contact our support team for assistance.